question

nkankipati avatar image
nkankipati asked nkankipati posted

Can someone help me why I am getting this error.

I am getting error when I click ... Button for call step. I have attached error log file and also screen shots. I am not able to move forward with this error.

Any help is greatly appreciated.

 

i am using itest4.1.3.

iTest
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1 Answer

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sandeepreddynv avatar image
sandeepreddynv answered sandeepreddynv posted

Hi Nkankipati,

 

By seeing the screen shot I hope you are using Linux machine.

 

This error might be caused by missing of "xulrunner" in your machine. (OR) The linux flavour is some what old one.

 

Could you please try to install the "xulrunner" by using sudo apt-get install xulrunner.

 

Also please let me know your Linux flavour version i.e. RHEL -xx ( Command : cat /etc/redhat-release)

 

GTK version of your machine ( Command: rpm -q  gtk2)

 

 

Thanks,

Venkata

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nkankipati avatar image nkankipati commented ·

[rootbeer@it-vlinux2 ~]$
[rootbeer@it-vlinux2 ~]$ cat /etc/redhat-release
Red Hat Enterprise Linux AS release 4 (Nahant Update 8)
[rootbeer@it-vlinux2 ~]$
[rootbeer@it-vlinux2 ~]$
[rootbeer@it-vlinux2 ~]$ rpm -q gtk2
gtk2-2.4.13-24.el4
gtk2-2.4.13-24.el4
[rootbeer@it-vlinux2 ~]$



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sandeepreddynv avatar image sandeepreddynv ♦ nkankipati commented ·

From iTest 4.1.3 the supported Linux flavor for RHEL is RHEL-5.

 

Is it possible to upgrade your OS and try this issue and also please try to upgrade your GTK version to 2.8 and later.

 

Once you have installed the xul runner, export it to environment variables by following command:

 

export MOZILLA_FIVE_HOME=/<Fanfare installed directory>/Fanfare/iTest_4.1/plugins/ org.mozilla.xulrunner.gtk.linux.x86_1.9.1.15/xulrunner

 

Thanks,

Venkata

0 Likes 0 ·
nkankipati avatar image nkankipati sandeepreddynv ♦ commented ·

Hi venkata,

 

i am upgrading the os to RHEL-5.  so do i have to install 32 bit os or 64 bit os for RHEL-5 for itest4.1.x ?

 

Regards

Rao

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msandeep avatar image msandeep nkankipati commented ·

Hi Rao,

 

Both RHEL 64 bit and 32bit OS are supported for iTest 4.1.x. You can install anyone.

 

Thanks,

 

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nkankipati avatar image nkankipati msandeep commented ·

as per above discussion, i have upgraded the os and it is working fine.

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